Service Agreement of Reach

Service Definition 2009

Reach: skilled volunteers

Our Mission:

To be the leading service delivery organisation providing fulfilling skilled volunteering opportunities [to business and professional people] to enable voluntary and community organisations in the UK to improve their effectiveness.
We will only register volunteers and volunteering roles on our database if they help us to move towards this mission.

Our Vision:

A society where every voluntary and community organisation can access the skills and support they need to be successful.

Services for Volunteers:

We help you to find the perfect volunteering opportunity by:

• Giving you access to the volunteer-involving organisations on our database waiting for you to make a difference

• Focusing exclusively on volunteering roles that use your skills and respect your time. We screen all our volunteering roles to ensure that they meet our criteria and only accept volunteering roles from organisations that have agreed to abide by our guidelines.

• Offering you an enhanced service through our dedicated placement team, who will, if you wish, conduct a personalised search to find the volunteering role of your choice.

• Giving you the means to search our extensive list of volunteering roles according to your interests, skills, location and time.

• Sending you regular volunteer role updates according to the criteria selected.

Our commitment to volunteers:

We will:

• Process all registrations within five working days of their arrival.

• Respond to written and telephone enquiries within two working days

• Ensure that you have access to quality information, helping you to make an informed choice in relation to volunteering

• Guarantee a personal service, providing you with a named contact team to assist with any enquiries or problems that you have

• Ask you for feedback on our services and take your views into account

Services for Organisations:

Finding you the skilled volunteers you need to achieve your goal

We will help you to find the right volunteer for your organisation by:

• Helping you to define and design your roles to make them attractive to high-calibre volunteers

• Promoting your volunteering role via our website which is used by volunteers to search for a role

• Conducting a tailored search for suitable volunteers, at your request, and approach them on your behalf

• Producing high-quality materials that help you to manage your volunteers more effectively

• Notifying suitable volunteers about your volunteering role via our regular mailings

• Personally selected volunteers to help with one-off projects

Our commitment to organisations