Privacy Policy

Privacy Policy

Reach Volunteering (“Reach”) provides you access to www.reachskills.org.uk and other Reach sites (the “Site”). Protecting your privacy is important to us.

This policy applies to any information acquired by and / or provided to Reach including but not limited to information provided through the use of the Site, information provided through enquiries or by the completion of any request for information and / or invitation for information or through any registration process where personal details may be provided to Reach to facilitate either an organisation recruiting a volunteer or where a volunteer is seeking to be placed with an organisation.

Personal Information

The information you submit to Reach will be kept confidential and secure once received. The information will be processed by Reach or on its behalf under strictly regulated conditions in accordance with the provisions of the Data Protection Act 1998.

Collection of Personal Information

As part of the registration process for an organisation or volunteer you will be asked to submit details including, but not limited to, an email address as well as your name, contact details and address. All mandatory information is indicated.

Any personal information provided by you or obtained from other sources by Reach will only be used for the following purposes:

• Updating and enhancing your records.
• Enabling Reach to provide products and services to you.
• Compiling information relating to your use of those products and services and defining areas of interest to you.
• Handling orders, delivering products and services, processing payments, communicating with you about orders, products and services and generally maintaining your record.
• Advising you of other products and services that may be of interest.
• Inviting you to participate in research studies and / or market research activities and / or providing feedback to Reach on its products and services.

Reach will only disclose personal information in the following circumstances:

• Where your consent has been obtained.
• Where there is a legal obligation.
• Where there is a public duty.
• In connection with the assignment or transfer of all or any of its rights and obligations to any of its group companies or to any other third party.

For operational reasons and / or in order to meet specific requests, data may also be processed on behalf of Reach by external organisations under strictly regulated conditions in accordance with the provisions of the Data Protection Act 1998.

What else does Reach collect when you use the Site

Each time your computer requests information from our Site, Reach will log your IP address on our server in order to gather information about the Site traffic and usage.

Whether you are a registered user or not, our web server collects certain information such as:

• IP address.
• Host names.
• Domain name.
• Time and date information as requested.
• The browser version and platform when it is requested.
• A record of which pages have been requested.

Accuracy of Data

Reach will take reasonable steps to create an accurate record of any personal data you have submitted. However, Reach does not assume responsibility for confirming the ongoing accuracy of your personal data. You can update your personal data by making amendments in the “My Reach” section of the Site or by contacting 020 7582 6543. Please note that it may take up to 15 working days for the changes to come into effect.

If you wish to change your mailing preferences or opt-out of specific marketing communications sent from Reach and its subsidiaries you may notify Reach at mail@reachskills.org.uk and making the request or by contacting 020 7582 6543. It may take up to 15 working days for any changes to come into effect.

Cookies

Reach may gather information about you when you use our Site by using cookies – please click here to view our Cookies policy.

Retention of Data

Reach keep your personal information for as long as necessary to fulfil its obligations to you, protect its legal interests and meet any requirements that may be imposed by funders of Reach. Normally this will never be longer than six years from the end of you ending your relationship with Reach.

Changes to the Reach Privacy Policy

Any modification to the privacy practices of Reach will be reflected first within this area of its Site (insert url). If there is a material change in Reach’s privacy practices, Reach will indicate on this Site that changes have been made.

Your Consent

By disclosing personal information to Reach you are consenting to the collection, storage and processing of information in the manner described in this policy. Please note that your continued use of the Site and / or products and services constitutes your agreement to this policy and the Site Terms and Conditions.

Queries

In case of any query concerning your personal information or any questions on Reach’s use of the information, please contact mail@reachskills.org.uk.

Reach Volunteering / June 2009

Cookie Policy

Reach Volunteering (“Reach”) provides you access to www.reachskills.org.uk and other Reach sites (the “Site”) and may gather information about you when you use the Site by using cookies.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. Cookies cannot be used by themselves to identify you. Click here to find out more about cookies.

How Reach use cookies on the Site and what information Reach collects

Two types of cookies are used on the Site:

Session Cookies

These are temporary cookies that remain in the cookie file of your browser until you leave the Site. Reach uses session cookies to:

• Help us authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of the Site.
• Track the number of visits to the Site.
• Track which advertising banners are seen on the Site.
• Compile anonymous statistics that allow us to understand how users use the Site such as details of the pages visited per session on the Site and the number of return visits to the Site (Reach cannot identify you personally in this way).
• Enable personalisation of the Site.

Persistent Cookies

These remain in the cookie file of your browser for much longer than session cookies (though how long will depend on the lifetime of the specific cookie). Reach uses persistent cookies to:

• Enable the Site to remember who you are and authenticate you automatically if you did not log out at the end of your previous session. Some areas of the Site do not accept this level of security and you will need to enter your user name and password again.
• Allow the collection of certain anonymous statistics about how Reach’s registered users use the Site, for example, statistics on how many registered users have logged in to the Site, the number of return visits, etc (Reach cannot identify you personally in this way).
• Enable advanced personalisation of the Site.

Third Party Cookies

Third party organisations that are related to Reach use cookies via this Site, but only for the purposes of helping Reach to authenticate you as a registered user, giving you access to certain third party websites.

Disabling / Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However you may not be able to use all the interactive features of our site if cookies are disabled. Please click here to find out how to disable/enable cookies.

Reach Volunteering / June 2009